͑DBϵy(tng)СAPPԴa_l(f)Ƭ+̳+پW(wng)+
Ƽаl(f)Դaעܛаl(f)10꣬ИI(y)ԴaRȫgӭ
1D]DBԒg
2]D͑ɡη
3]XF(xin)
4]w٣͑¸͑wٟoжol(f)
5m(x)Nۛ]гɽB0DBm(x)
Nۺϻ-͑DBϵy(tng)Qφ}
1X4ϵy(tng)Ƭ+̳+SCRM+͑DBϵy(tng)
͑DBx3ɫ
xܽBˣPϵp׃F(xin)ֻҪDl(f)ͿԶتɽЂ]гɽҲо
xNˆTDB˿ڱƏV͑׳ɽs̳ɽrg
xI(y)ͳɱI(y)DBN۾W(wng)jF(xin)NۘI(y)L
Nۺϻ-͑DBϵy(tng)3(chung)(yu)ݣ
1.INȫ̔(sh)ֻDBϵy(tng)
Ƭϵy(tng)ɌF(xin)ƬپW(wng)չʾҕlչʾDB͑ͬSCRMϵy(tng)MLڸMͳɽ̳dzɞT̳ΣrNƴFTÑTeփQF(xin)ɽiُ͡DB
2.Tģ͆TDBؿ
INӈ(zh)пToTֺX͆TɽߘI(y)I(y)INЧźãÿTl(f)չDBϻ˺͑wنTI(y)l(f)ȫTɽ
ƬTQƷչʾNʌƷN͑I(y)ͬF(xin)
3.ϾںϣI(y)˽
ȫTNϿ͑DBP(lin)̼ңI(y)(lin)ˣϕT׃꣬Y
TÑbMСϳm(x)u؛߀Ͽ͑u؛T̳ǣÑُʡXƏVٍX
+³Ñ׃˽I(y)I(y)



1D]DBԒg
2]D͑ɡη
3]XF(xin)
4]w٣͑¸͑wٟoжol(f)
5m(x)Nۛ]гɽB0DBm(x)
Nۺϻ-͑DBϵy(tng)Qφ}
1X4ϵy(tng)Ƭ+̳+SCRM+͑DBϵy(tng)
͑DBx3ɫ
xܽBˣPϵp׃F(xin)ֻҪDl(f)ͿԶتɽЂ]гɽҲо
xNˆTDB˿ڱƏV͑׳ɽs̳ɽrg
xI(y)ͳɱI(y)DBN۾W(wng)jF(xin)NۘI(y)L
Nۺϻ-͑DBϵy(tng)3(chung)(yu)ݣ
1.INȫ̔(sh)ֻDBϵy(tng)
Ƭϵy(tng)ɌF(xin)ƬپW(wng)չʾҕlչʾDB͑ͬSCRMϵy(tng)MLڸMͳɽ̳dzɞT̳ΣrNƴFTÑTeփQF(xin)ɽiُ͡DB
2.Tģ͆TDBؿ
INӈ(zh)пToTֺX͆TɽߘI(y)I(y)INЧźãÿTl(f)չDBϻ˺͑wنTI(y)l(f)ȫTɽ
ƬTQƷչʾNʌƷN͑I(y)ͬF(xin)
3.ϾںϣI(y)˽
ȫTNϿ͑DBP(lin)̼ңI(y)(lin)ˣϕT׃꣬Y
TÑbMСϳm(x)u؛߀Ͽ͑u؛T̳ǣÑُʡXƏVٍX
+³Ñ׃˽I(y)I(y)



YӍ